| dc.contributor.author | Ayanegui Aguilar, Hugo Eduardo||Ruiz Escamilla Temoltzin, María Guadalupe | |
| dc.date.accessioned | 2018-07-19T18:11:10Z | |
| dc.date.available | 2018-07-19T18:11:10Z | |
| dc.date.issued | 2005-05-10 | |
| dc.identifier.issn | 5011010201982 | |
| dc.identifier.uri | http://repositorio.udlap.mx/xmlui/handle/123456789/12111 | |
| dc.title | Calidad en el Servicio como Ventaja Competitiva: Estudio de Caso IBM | |
| dc.type | Tesis de Licenciatura |
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